CSUDP recognizes that the actual translation of the constitutional rights – especially socio-economic rights - and national urban policies into effective service provision procedures is done through subsidiary legislation, guidelines and in practical service delivery arrangements.
CSUDP focuses on the following in support of improved service delivery:
- Empowering CSOs with appropriate tools to influence development of guidelines and regulations, especially those that affect urban service delivery directly;
- Empowering urban citizens to demand appropriate conditions and arrangements for civic engagement in service delivery;
- Enabling CSOs to develop service delivery products in line with the spirit of cooperation with the state, co-creating solutions for urban service delivery and mainstreaming innovations for general uptake by the state and the market.